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Flipboard Culture Desk

According to a new report by the BBC, self-checkouts have been a failure. It's not just because they take jobs from humans; customers frequently need help to use them, and retailers say they lead to increased theft. Some stores are moving away from the technology, but a 2021 survey of 1,000 American shoppers say they prefer it. Here's the full story. What's your opinion?

flip.it/W1jTty

Shopper in self-checkout area
BBC · 'It hasn't delivered': The spectacular failure of self-checkout technologyBy Sam Becker